Shipping policy

 

 

SHIPPING

We’re proud of our lightning-fast processing & shipping.

We have partnered with FedEx so that our customers receive their items as quickly as possible!  Most orders will ship out within 2 business days when all items are in stock. Priority-shipping orders placed by 12:00pm CST Monday through Friday will ship out the same day. 

*FedEx delivers Monday through Friday to physical addresses (please, no P.O. boxes). FedEx does not pick up or deliver packages on Saturday or Sunday.

  • You will receive FedEx tracking information for your order as soon as it ships out from our warehouse.
  • Priority processing is given to orders that select priority shipping (Next Day and Second Day Air).
  • Processing and shipping times are based on business days (excluding holidays)
  • If your order contains items that are out of stock, we will contact you before shipping out your package.

FedEx Ground: Our standard option, but it’s fast!  These orders will ship out in 24-48 hours. For orders being shipped to the continental states, ship time is usually 3-5 business days. For orders shipping to Alaska, Hawaii, Puerto Rico, and internationally, the shipping time will vary. 

FedEx 2nd Day Air: 

Orders placed by 12:00pm CST Monday-Friday, will ship out the same day and will be delivered in 2 FedEx business days (excluding holidays). 

FedEx Next Day Air: 

Orders placed by 12:00pm CST Monday-Friday, will ship out the same day and will be delivered by the end of the next FedEx business day (excluding holidays).

In-Store Pick Up: If you choose this option, your package may be picked up at our store location in 6701 Slide Road. Processing time is 1-2 business days from the time your order was placed. Please bring your receipt for verification.

Military Shipping Options: We are pleased to send packages to service members! Orders shipping to APO and FPO addresses will ship out via USPS Priority Mail. USPS does not provide tracking information for these packages and delivery time varies based on the destination. (Middle East Regions: Typically 7-14 business days, All Other Regions: Typically 7-9 business days)

International Shipments: ALL International shipments are final sale. No returns/exchanges. To have competitive shipping rates for our International Customers we will ship all packages through the United States Postal Service (USPS). We cannot guarantee tracking on these packages, as they transfer to another service once reaching the destination country and they typically take 7-14 business days to arrive. CHROME is not responsible for any delays. CHROME is not responsible for any damages that occur during international transit. CHROME is not responsible for any unforeseen customs charges or extra delivery fees required after the initial charge at checkout by the country the package is delivered to. 

Please note that shipping fees are non-refundable. These costs are charged by the carrier and cannot be recovered once your order has shipped.

Didn’t answer all of your questions? Shoot us an email at info@shopchrome.com with any questions you have.