SHIPPING & RETURNS
We’re proud of our lightning-fast processing & shipping.
We have partnered with FedEx so that our customers receive their items as quickly as possible! Most orders will ship out within 2 business days when all items are in stock while we are currently moving to our new location. Priority-shipping orders placed by 12:00pm CST Monday through Friday will ship out the same day when all items are in stock. There are a few items that may take a little longer or ship separately which will be noted on the website.
*FedEx delivers Monday through Friday to physical addresses (please, no P.O. boxes). FedEx does not pick up or deliver packages on Saturday or Sunday.
- You will receive FedEx tracking information for your order as soon as it ships out from our warehouse.
- Priority processing is given to orders that select priority shipping (Next Day and Second Day Air).
- Processing and shipping times are based on business days, Monday through Friday (excluding holidays)
- If your order contains items that are out of stock, we will contact you before shipping out your package.
FedEx Ground: Our standard option, but it’s fast! These orders will typically ship out in 24-48 hours. If you are shipping to a Texas address, transit time is usually one to two days with most orders arriving within two days. For orders being shipped to the rest of the continental states, the ship time is usually 3-5 business days. Orders shipping to Alaska, Hawaii, Puerto Rico, and internationally, the shipping time will vary.
FedEx 2nd Day Air: Orders placed by 12:00pm CST Monday-Friday, will ship out same day and will be delivered in 2 FedEx business days (Monday-Friday). If you order by noon on Monday, you should expect to receive your package by the end of day Wednesday. Holidays may also cause a delay if FedEx is not picking up/delivering on that holiday. If you order by noon on Friday, you should expect to receive your package by the end of day Tuesday. (Please do not count the day your order ships when calculating delivery time.)
FedEx Next Day Air: Orders placed by 12:00pm CST Monday-Friday, will ship out same day and will be delivered by the end of the next FedEx business day (Monday-Friday). If you order by noon on Monday, you should expect to receive your package by the end of day Tuesday. If you order by noon on Friday, you should expect to receive your package by the end of day Monday. Holidays may also cause a delay if FedEx is not picking up/delivering on that holiday.
In-Store Pick Up Option: A free option for those who would like to pick up their order in store. If you choose this option your package may be picked up at our new store location at 6701 Slide Road. Processing time is 2-3 business days from the time your order was placed. Please bring your receipt for verification.
Military Shipping Options: We are pleased to send packages to service members! Orders shipping to APO and FPO addresses will ship out via USPS Priority Mail. USPS does not provide tracking information for these packages and delivery time varies based on the destination. (Middle East Regions: Typically 7-14 business days, All Other Regions: Typically 7-9 business days)
International Shipments: ALL International shipments are final sale. No returns/exchanges. To have competitive shipping rates for our International Customers we will ship all packages through the United States Postal Service or USPS. We can not guarantee the best tracking on these packages as they transfer to another service once they reach the destination country and they typically take 7-14 business days to arrive. CHROME is not responsible for any delays. CHROME is not responsible for any damages that occur during international transit. CHROME is not responsible for any unforeseen customs charges or extra delivery fees required after the initial charge at checkout by the country the package is delivered to.
RETURNS & EXCHANGES- ONLINE ONLY
Please fill out the return request form by logging into your account or through our contact page before you send your item(s) back. You can also email us at firstname.lastname@example.org for any questions you may have.
Our return policy is easy.
Items purchased online that are in their original condition and original packaging which have not been used, laundered, or worn and still have their original tags may be returned or exchanged within 21 days from date of receipt. Original tags must still be attached. All returns and exchanges must be accompanied by their original receipt of purchase. Approved refunds will be issued back to the original payment method. If your order subtotal (price before shipping and taxes) is over $175 then you qualify for our free return program!
All SALE items are Final Sale.
Return process at-a-glance.
So you’re not thrilled with your order? Whatever the reason, simply return the item(s) within 21 days of purchase and we will exchange or refund back to the original payment method. Just enclose the item(s) in a secure package and send with your receipt/packing slip. Please leave us a note inside your package if you are wanting to exchange.
Products damaged in shipment.
Carefully examine each package for damage. This includes tears in the boxes, crushed corners or edges, dents, open or wet boxes, torn bags, etc. If you receive an item that appears to be damaged in shipment, please notify our e-commerce team immediately with a picture ready so that we may file a claim with FedEx. Please keep all packing and shipping cartons and materials while awaiting instructions for return or replacement. We will contact FedEx to file any claims that may be needed and contact you in the appropriate time frame as designated by FedEx.
Time needed for credit and return.
Please allow approximately 10 business days to process your return or exchange once it arrives at our shop. If you are exchanging or returning an item purchased for you as a gift, please contact Chrome at (806) 687-8953 for instructions on receiving merchandise credit BEFORE sending the item(s) back! Refunds can only be applied to the original form of payment.
NO RETURNS OR EXCHANGES FOR INTERNATIONAL SHIPMENT. ALL SALES FINAL.
Please send your returns and exchanges to:
6701 Slide Road
Lubbock, TX 79424