SHIPPING & RETURNS

RETURN POLICY

Enjoy hassle-free returns with no fees when choosing to receive Store Credit. We also offer refunds with a 15% restocking fee. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached. We reserve the right to refuse a return if these conditions are not met. 

The following items are FINAL SALE and cannot be returned or exchanged:
  • Items purchased with a discount code of 30% off or more
  • All SALE items
  • Food Items
  • All Swimwear
  • Jewelry + other accessories
  • Designer Handbags

    All return requests must be made within 21 days of the order being placed. Returns that exceed this limit will not be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at the customer's expense. Once a return is delivered to CHROME, please allow 5 business days for it to be processed.

     

    HOW IT WORKS: To claim your store credit, head to our Return Portal. Here, you select the items you'd like to return and the reason for the return. 

    • CHROME does not cover the cost of shipping a return. 
    • Store Credit: Once your return is received, store credit will be emailed to you. 
    • Refunds: Please allow 5-10 business days for any refunds to be sent back to you once your order is processed.

     

    SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box, as the original shoebox must be returned undamaged. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

     

    SHIPPING

    We’re proud of our lightning-fast processing & shipping.

    We have partnered with FedEx so that our customers receive their items as quickly as possible!  Most orders will ship out within 2 business days when all items are in stock. Priority-shipping orders placed by 12:00pm CST Monday through Friday will ship out the same day. 

    *FedEx delivers Monday through Friday to physical addresses (please, no P.O. boxes). FedEx does not pick up or deliver packages on Saturday or Sunday.

    • You will receive FedEx tracking information for your order as soon as it ships out from our warehouse.
    • Priority processing is given to orders that select priority shipping (Next Day and Second Day Air).
    • Processing and shipping times are based on business days (excluding holidays)
    • If your order contains items that are out of stock, we will contact you before shipping out your package.

    FedEx Ground: Our standard option, but it’s fast!  These orders will ship out in 24-48 hours. For orders being shipped to the continental states, ship time is usually 3-5 business days. For orders shipping to Alaska, Hawaii, Puerto Rico, and internationally, the shipping time will vary. 

    FedEx 2nd Day Air: 

    Orders placed by 12:00pm CST Monday-Friday, will ship out the same day and will be delivered in 2 FedEx business days (excluding holidays). 

    FedEx Next Day Air: 

    Orders placed by 12:00pm CST Monday-Friday, will ship out the same day and will be delivered by the end of the next FedEx business day (excluding holidays).

    In-Store Pick Up: If you choose this option, your package may be picked up at our store location in 6701 Slide Road. Processing time is 1-2 business days from the time your order was placed. Please bring your receipt for verification.

    Military Shipping Options: We are pleased to send packages to service members! Orders shipping to APO and FPO addresses will ship out via USPS Priority Mail. USPS does not provide tracking information for these packages and delivery time varies based on the destination. (Middle East Regions: Typically 7-14 business days, All Other Regions: Typically 7-9 business days)

    International Shipments: ALL International shipments are final sale. No returns/exchanges. To have competitive shipping rates for our International Customers we will ship all packages through the United States Postal Service (USPS). We cannot guarantee tracking on these packages, as they transfer to another service once reaching the destination country and they typically take 7-14 business days to arrive. CHROME is not responsible for any delays. CHROME is not responsible for any damages that occur during international transit. CHROME is not responsible for any unforeseen customs charges or extra delivery fees required after the initial charge at checkout by the country the package is delivered to. 

      

    Didn’t answer all of your questions? Shoot us an email at info@shopchrome.com with any questions you have.