Shipping & Returns
Returns within 21 days of delivery. Exchanges are free. Standard shipping is free on U.S. orders of $150 or more.
Start in our returns portal — pick the items, tell us why, and choose an exchange, store credit or a refund. You'll see exactly what comes back to you before you confirm, and your prepaid UPS label is ready the moment you do.
Start a returnBased on order subtotal, before tax. Orders under $150 ship at the carrier rate shown at checkout. Most orders ship within 2 business days when everything is in stock.
See shipping optionsReturns & exchanges
You have 21 days from the day your order is delivered to start a return (for in-store pickup, 21 days from pickup). Three ways to do it:
Swap for another size or color in stock. Your return label is on us and the replacement ships free once your return arrives. If the new item costs up to $10 more, that's on us too; above that we'll send an invoice for the difference before it ships. If it costs less, the difference goes to store credit.
Credit on your CHROME account for the item value plus 10%, minus the return label. It's there as soon as your return is checked in and applies itself at checkout when you sign in with your email — no code, no waiting on a bank. Returning a gift? Tick “This was a gift” in the portal: everything goes to you, the buyer isn’t notified and nothing changes on their order. Gifts come back as an exchange or store credit.
Back to your original payment method, less a 15% handling fee and the return label. Issued when your return is checked in; allow 5–10 business days for your bank to post it.
The return label
The portal gives you a prepaid UPS label at our discounted rate — usually $6–9 in the U.S. You never pay up front: on a store credit or refund the label cost comes out of what we send back, and on an exchange it's free. Prefer to skip the label? Bring your return to CHROME at 6701 Slide Road in Lubbock and there's no label cost at all.
Canadian orders can be returned the same way; the label is at our UPS rate to Canada and is deducted from your credit or refund.
Condition
Items must come back unworn and unwashed, free of smoke, deodorant and fragrance, with all original tags attached. Anything that arrives outside these conditions can't be accepted and will be sent back to you at your expense.
Final sale
These can't be returned or exchanged — the portal will show you why on each item:
- Sale items
- Orders placed with a discount code of 30% or more
- Items under $15
- Swimwear
- Jewelry & accessories
- Designer handbags
- Eyewear
- Tech & electronics
- Fragrance & candles
- Food
- Anything marked final sale
How it works
- Go to returns.shopchrome.com and look up your order with the order number and the email or ZIP code on it.
- Choose the items, the reason, and whether you'd like an exchange, store credit or a refund. The exact amount is shown before you confirm.
- Print your UPS label and drop the package at any UPS location — or bring it to the store. You'll get the label and a tracking link by email too.
- We check it in, usually within 2 business days of arrival (allow up to 5). Exchanges ship, credit is emailed, refunds are issued — and you'll get an email at each step.
Shipping
We're proud of our fast processing and shipping. Free standard shipping on U.S. orders of $150 or more (order subtotal, before tax); orders under $150 ship at the carrier rate shown at checkout.
We ship with FedEx so your order gets to you as quickly as possible. Most orders ship within 2 business days when all items are in stock. Priority-shipping orders placed by 12:00pm CT Monday–Friday ship the same day.
Our standard option, and it's fast: these orders ship within 24–48 hours. Delivery to the continental U.S. usually takes 3–5 business days. Delivery times to Alaska, Hawaii, Puerto Rico and international destinations vary.
Orders placed by 12:00pm CT Monday–Friday ship the same day and arrive within 2 FedEx business days (excluding holidays).
Orders placed by 12:00pm CT Monday–Friday ship the same day and arrive by the end of the next FedEx business day (excluding holidays).
Pick up your order at our store at 6701 Slide Road. Orders are ready 1–2 business days after they're placed. Please bring your receipt for verification.
We're pleased to ship to service members. Orders to APO and FPO addresses ship via USPS Priority Mail. USPS doesn't provide tracking for these packages, and delivery time depends on the destination — typically 7–14 business days to the Middle East and 7–9 business days elsewhere.
To keep rates competitive, Canadian packages ship via USPS. Tracking isn't guaranteed once a package transfers to Canada Post, and delivery typically takes 7–14 business days. CHROME isn't responsible for delays, damage in transit, or duties and fees assessed on arrival beyond what was charged at checkout. Returns from Canada follow the policy above.
Good to know
- FedEx delivers Monday through Friday to physical addresses — no P.O. boxes. FedEx doesn't pick up or deliver on Saturday or Sunday.
- You'll receive FedEx tracking by email as soon as your order leaves our warehouse.
- Orders with priority shipping (Next Day and 2nd Day Air) are processed first.
- Processing and shipping times are in business days and exclude holidays.
- If something in your order is out of stock, we'll contact you before your package ships.